How do I make sure my mobile service is working properly?

Make and receive a call
Send and receive a text message (SMS)
Surf the Web
Send and receive an image/picture by text (MMS)

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive.

For iPhone users: Make sure to update your IOS in order to access the Fizz LTE network.

For Android users: Make sure to update your APN parameters before starting the tests. 


Four easy tests to confirm your Fizz line is functioning properly

 

  1. Make and receive a call

    Doesn't work?

     

  1. Send and receive a text message (SMS)

    Doesn't work?

If your plan contains data, turn off your Wi-Fi option and then:
  1. Surf the Web

    Doesn't work?

     

  1. Send and receive an image/picture by text (MMS)

    Doesn't work?

First steps with my mobile plan Activate Calls SMS APN First steps