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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
Help
FAQ Forum Support Status of our services

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First steps with my mobile plan

Search in the First steps with my mobile plan section

Most frequently asked questions

Activation: How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...


I’m having problems transferring my current phone number to Fizz. Why? What can I do?

It is possible to transfer your phone number to your new Fizz plan, but first and foremost DO NOT CANCEL YOUR CURRENT CONTRACT. Only active numbers...


How do I identify my account number to transfer my number to Fizz?

If you are following the process of transferring your current phone number to Fizz, the table below outlines the account number formats used by...


How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. For...


When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...


Frequently topics on Community Hub

Why my mobile does not ring?

My mobile does not ring. At first, I thought it was an issue with my phone, but then I asked my husband to switch to Fizz as well (he previously had V...

6

(Update) Still no internet although connected!

Hello, Thanks for answering and it beats me why my first post/discussion has been closed yesterday... Anyways, today's a new day and more bright outsi...

2

Referral code

Hello, a quick question.I am planning to create a mobile plan, it seems that after entered the address, it will ask you to type in the activation code...

3

phone number transfer issue

Hi all, I am transferring my original phone number from other service provider to Fizz. I followed every step, and the first day I got an email saying...

4
1

Any body tried this FREE voice mail workout I borrowed from old Wind Mobile times ?

In old Wind Mobile times. My phone has unlimited in/out but no voice mail. Need pay $8/month for voice mail, so I find out a workout to use Fongo as m...

5
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