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Internet
Our plans Moving Wi-Fi Technologies How it works?
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Most frequently asked questions

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. For...


The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


Test Faq page 2

Note: If you are having difficulty making or receiving calls while you are travelling You will not be able to make calls while roaming outside your...


Some calls when in the U.S. do not work. Why?

If you are travelling to the United States, including Puerto Rico and the U.S. Virgin Islands, the ability to make calls will depend on the network...


I’m outside my coverage zone and my mobile data isn't working. Why?

Note: If you are having difficulty making or receiving calls while you are travelling You will not be able to make calls while roaming outside your...


Frequently topics on Community Hub

Calls to landlines in Switzerland

Hi, I will be going to Sicily in September and will probably buy an data esim for Italy. However, I will make a stopover in Switzerland from where I m...

2

no voicemail but wallet charged for unanswered call

Hi, I have a data-only plan; no minutes, text, or voicemail. I see two calls charged to my wallet with Fizz voicemail as the destination number. Th...

3

Why can't I answer the call?

Sometimes I can hear the incoming call ringing, but my iPhone 13 is stuck. There is no answer button and I can't answer the call. Does anyone know why...

3

New Customer - Caller ID has not displayed for any calls I've received

I am a new customer and none of the calls I've received since moving to Fizz have shown who is calling, just the number. It is impossible that every ...

4

I can make calls and use the data, but can't receive calls?

I can make calls and use the data, but can't receive calls? When someone calls me, it says: The number you have called is not assigned. How to fix it?...

2

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