Skip to main content
Select your region
Quebec
Alberta
British Columbia
Manitoba
Ontario
Quebec
English
English
French

Main navigation

Mobile
Our plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Internet
Our plans Moving Wi-Fi Technologies How it works
TV
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
Help
FAQ Forum Support Status of our services
QC | EN
  • EN
  • FR

Mobile Menu

Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
Help
FAQ Forum Support Status of our services

Breadcrumb

  1. Solutions
  2. Home

Activate

Search in the Activate section

Most frequently asked questions

Activation: How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...


I’m having problems transferring my current phone number to Fizz. Why? What can I do?

It is possible to transfer your phone number to your new Fizz plan, but first and foremost DO NOT CANCEL YOUR CURRENT CONTRACT. Only active numbers...


How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. For...


How to test my Fizz line?

Four easy tests to confirm your Fizz line is functioning properly: Make and receive a call. Doesn’t work? Send and receive a text message (SMS). Doesn...


How do I manage an appointment for a technician to visit my service address?

If y our Home Internet service was diagnosed by our Customer Service team with a malfunction, or you need to add or relocate an outlet, then your...


Frequently topics on Community Hub

My active is not active yet?

I am try to port my old phone number from previous company. why is that? it is not happening. I answered yes when Fido asked me if I like to port my n...

2

Confirmation of set-up, Sim Activation & Phone # transfer

How do I confirm of set-up account, e-Sim Activation & Phone # transfer?

3

Got new promo Samsung Galaxy S24 last September and have not been able to activate monthly rebate.

Hi all, I have tried everything in the FAQ, chatting with the bot and troubleshooting, but nothing has worked. I have this message in orange telling m...

3

so odd Fizz Perk, first activated Perk didnt work ,and I activate second one

right now , my account showed there is 10gb (PERK) is activated , but I can't use my data. then I have to activated another Perk ,then it showed I hav...

3

When to enter a referral code during activation, porting, and plan selection?

I have referred someone to join Fizz. They have a physical SIM card, have activated it, and are at the point of selecting a plan. At what point is my ...

5

Show more discussions

Footer main navigation

Mobile
  • Create your plan
  • Coverage
  • How it works
  • Add-ons
  • Travel
  • Activate my SIM
  • Points of sale
Internet
  • Our plans
  • Moving
  • Wi-Fi Technologies
  • Move with Fizz
  • How it works
Phones
  • Shop
  • Why buy with Fizz?
  • How it works
  • Preloved phones
  • Financing with Affirm
Why Fizz?
  • Switch to Fizz
  • Invite friends
  • Rollover
  • Gifting
  • Our community
  • Our philosophy
  • Social engagement
Help
  • FAQ
  • Forum
  • Support
  • Status of our services
  • Terms & Conditions
  • Privacy
  • My Rewards
  • Wireless Code
  • Accessibility
  • Internet Code
fizz-white
© Fizz 2025
  • EN
  • FR

OpenID Connect login