What payment methods can I use?

To pay for your Fizz plans, you can use:

  • A Visa or Mastercard credit card
  • A prepaid Visa or Mastercard
  • A Debit Mastercard or Visa Debit card

Only one-off payments are accepted with Vanilla prepaid cards

 

You CANNOT use: 

  • American Express (Amex), Dinners and others credit cards 
  • A debit card (except a Debit Mastercard or Visa Debit card)
  • A foreign credit/debit card 
  • Funds from your Fizz Wallet 

 

After adding your payment method(s) to your Fizz account, make sure that EACH of your plans is associated with one of them:  

1. Log into your Fizz account. 
2. Select your plan, and click on Manage > Payment method 
3. Select the payment method you wish to use each month to pay for that plan.  

 

Buying a Fizz phone. 

If you’re buying a Fizz phone, you can pay it in total upfront using one of the payment methods listed here just above.  

If paying upfront is not your thing, paying in instalments with Affirm is possible. Affirm is a Canadian company that offers financing plans to spread the cost of a purchase over monthly payments. Affirm must approve your request since the payments to pay for your phone will be done to Affirm, not Fizz. Approval merely takes a few minutes usually.  

How Affirm works 

 

IMPORTANT - Address associated to the Credit Card

When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:

  • The name of the street (Ave, avenue)
  • Special works (Saint, St, Ste)
  • Hyphens
  • Spaces
  • Spelling

 

Tip: Make a copy and paste of what is written in your credit card statement.

If the address and postal code that you associate to your payment method are not identical to that declared to your bank for that card, you won’t be able to add this payment method.

 

Your payment was rejected?

If a message informing you that your payment was rejected and you’re not sure why, please check the How do I fix a payment issue? FAQ.

 

 

Read more:
Payments Manage my mobile plan Billing Manage my Home Internet Purchasing a phone Phone Manage my plan