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Billing

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Most frequently asked questions

How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example...


What payment methods can I use?

To pay for your Fizz plans, you can use: A Visa or Mastercard credit card A prepaid Visa or Mastercard A Debit Mastercard or Visa Debit card Only one...


How do payment cycles work?

Start date For your mobile service: The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the...


How do the promotional rebates offered on some phones sold by Fizz work?

A promotional rebate is sometimes offered for a limited time on the suggested retail price of some phones offered on fizz.ca. If a promotional rebate...


How does financing with Affirm work?

PayBright is now Affirm. If you have a payment plan with PayBright for a phone you bought with Fizz, no worries. While their name is changing, your...


Frequently topics on Community Hub

9 days left on billing cycle low on data

In the middle of switching internet providers. Running low on data. If you could spare some data, mucho appreciated. Code is AAZXC

6

where can I see my monthly bills?

where can I see my monthly bills?

5

Billing date before the activation date

Hi, I signed up for the internet plan on May 17th and I saw a billing transaction on my credit card on the same day (May 17th) however I don't have t...

3

Misleading pricing? Broken website? Lousy billing?

Not sure which the answer is when on March 17 I get advertised rates of $13 for 20GB Ontario data only no voice/text etc. but am not allowed to change...

6

Can I not add fizz as a payee to pay my bill? Or use PayPal?

Why can’t I add fizz to payee at bank to pay bill or use PayPal I have no way to pay my bill as I have no card number I list my card I can do Apple Pa...

1

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