Billing

Most frequently asked questions

What is the difference between my home address, billing address and shipping address?

Each type of address — home, billing and shipping — has a different role in your Fizz account. Home address. Your home address is where you live. It’s...

How do I add funds to my Fizz Wallet?

To add funds to your Wallet: Go to My Plans in your Fizz account. If you have more than one plan, scroll to the plan you want to add money to. Click...

Frequently topics on Community Hub

Travelling to USA next week, plan ends in 2 days, but can't upgrade to USA coverage?

I'm travelling to California next week for work, and I'd 'like to change my plan so that it covers both Canada and USA. My billing cycle ends in 2 day...

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Missing "Adjust plan" option

Hello,I just got back from a trip to the US and faced two issues with Fizz.1) Despite my plan having USA activated last month and Fizz showing my cove...

4

Moving upgrades between multiple plans

I have 3 mobile plans for my family under my account. I recently wanted to move some upgrades between plans to better balance them, so I first remove...

4

My Modem Arrived Yesterday

And it’s been more than 12 hours now, I still have zero internet access. I just tried all kinds of ways:Reset Modem, Restart Modemcontact customer ser...

4

Why is the login CAPTCHA soooooo small?

I have a 27" screen. Setting are 1920 x 1080. The login page fills the entire screen and yet each tile in the login CAPTCHA is less than 1 cm2. I _act...

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