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Our plans Moving Wi-Fi Technologies How it works?
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Manage my Home Internet

Search in the Manage my Home Internet section

Most frequently asked questions

How do I manage my Fizz account?

When you login to your account, you will see a summary of your status to date. The top navigation on this screen enables you to view and manage...


I’m moving. How do I change my address for my Home Internet service?

Moving your Home Internet plan is done directly from your account. Submit your request under My plans > Manage plan > Moving my service. Word of the...


How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example...


What payment methods can I use?

To pay for your Fizz plans, you can use: A Visa or Mastercard credit card A prepaid Visa or Mastercard A Debit Mastercard or Visa Debit card Only one...


How do payment cycles work?

Start date For your mobile service: The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the...


Frequently topics on Community Hub

merging accounts

I have an account with a mobile plan and an internet plan. My wife also has an account with a mobile plan. I would like to transfer her mobile plan ...

8

Internet outage since July 4th and unclear customer support — need advice

Hello, I have been without home internet service since July 4th. Despite multiple contacts with customer support, I keep receiving the same vague resp...

2

Internet Traffic Management Policy

Hello!I have some questions regarding the Internet Traffic Management Policy outlined here: https://fizz.ca/en/faq/internet-traffic-management-policy ...

10

I have two address, can i use the same account to manage two internet subscription?

I have two address, can i use the same account to manage two internet subscription?

4
17

How can I give access to to someone else to manage one of the internet accounts in my profile?

As the title says, I'd like to give someone access to an internet plan in my account so they can manage the CC options and contact support if needed.

10
13

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