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Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
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Our plans Moving Wi-Fi Technologies How it works?
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Manage my Home Internet

Search in the Manage my Home Internet section

Most frequently asked questions

How do I update my payment method or credit card information?

Adding a credit card or updating your payment method is easily done via your account. If your credit card is about to expire, you’ll receive a...


Is it possible to transfer my plan to another account?

The short answer, unfortunately, is no. As much for a mobile plan as for an Internet plan, our systems do not allow the transfer from one account to...


What are the Fizz apps?

To manage your Fizz account. In fact, our website has been designed to allow you to manage your account online, even from your phone. So no need for...


What box size should I use to return my Fizz Wi-Fi modem?

Make sure to use the proper box to send back your Fizz Wi-Fi modem, and pack it properly. More specifically: The box must respect the guidelines set...


How can I use my own Wi-Fi router with Fizz?

Disable the Wi-Fi feature of the Fizz Wi-Fi modem In bridge mode, the two (2) Wi-Fi radios built into your Fizz Wi-Fi modem will be deactivated, thus...


Frequently topics on Community Hub

Is there any Fizz home internet service, tailored for streamers?

The fastest plan with the fastest upload speed I can find on Fizz page, is the: 400Mbps down / 50Mbps up. But even this one is traffic managed accordi...

11

Status page - Fizz Home Internet

Today, internet was down for about 1 hour in my area (It is the third time in about 3 months... but that's another issue)The support team is unhelpful...

2

Termination and accounts pages does not work

Hi, I need to terminate my internet and phone plan but everytime I try to click on my name to access the page where i can click on "manage" to actuall...

3
1

I have both Internet & mobile (Canada+USA) plan with Fizz. Will I be able to transfer/move these to

I am moving to Vancouver next weekend. I wish to know if I will be able to transfer or move my Internet and Mobile* plan over to Vancouver and use it ...

5
17

Link internet accont?

Is there a way to link an internet account to a mobile plan? i know i can link my mobile plan to an internet account... I want to be able to manage my...

1
20

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