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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
Help
FAQ Forum Support Status of our services

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Getting started

Tips for getting your Fizz mobile plan up and running.
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Discover all the ways you can modify your Fizz mobile plan.
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Find quick solutions to urgent situations.

Most frequently asked questions

Your phone shuts down by itself or reboots in a loop

Make sure the power button doesn’t remain pressed If your phone’s power button remains pressed, it could shut down your phone, or be the reason it...
What is the 15-day return policy for a phone bought with Fizz?

To return your phone under the 15-day return policy, you must submit your request online within 15 days of the date on which you received your phone...
Universal call blocking

Please note that starting November 4, 2019, the entire Canadian telecom industry will gradually implement universal call blocking in an attempt to...
What’s Visual voicemail, and how does it work?

With Visual voicemail, your messages are literally at your finger tips. You listen and manage your messages by selecting them directly on your phone...
How to test my Fizz line?

Four easy tests to confirm your Fizz line is functioning properly: Make and receive a call. Doesn’t work? Send and receive a text message (SMS). Doesn...

Frequently topics on Community Hub

Pending discount for your mobile plan

Hi I have this message on my page ''My plans'' Your 60% discount, good for 24 months, will be automatically applied when you activate your SIM. Si...

2
Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1
Wanted: Participants for a test.

Hello everyone,  You know us, we have ideas coming out of our ears, and we’re looking for six (6) participants to test a new page in your Fizz.ca acco...

51
1
Mobile plans - updated rates as of January 15 2021

Hello!Since there have been changes, here are the updated list of prices by component of mobile plans.Please note: Existing customers are not affected...

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33
Bonuses Policy (Important)

Another detailed find regarding their bonuses policy:   1- Can be applied to mobile or internet 2- Valid for 24 months 3- Cannot be exchanged 4- Fizz ...

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