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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
Help
FAQ Forum Support Status of our services

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Mobile

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Getting started

Tips for getting your Fizz mobile plan up and running.
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Discover all the ways you can modify your Fizz mobile plan.
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Find quick solutions to urgent situations.

Most frequently asked questions

How do I know if I can use my own phone with Fizz?

You can, of course, buy a phone on fizz.ca , but you can also use your own phone with Fizz. To do so, your phone must be: Compatible with the Fizz...
Subscription area versus coverage area

See our dynamic coverage map What is the difference between my coverage area and subscription area? Your coverage area is where you can use your Fizz...
I’m outside my coverage zone and my mobile data isn't working. Why?

Note: If you are having difficulty making or receiving calls while you are travelling You will not be able to make calls while roaming outside your...
My phone is using an unusual or high amount of data. Why?

The amount of data your phone uses may vary depending on how you use it, which native installations are running on it, and which applications you have...
How do I restore my phone to its factory settings?

The settings for any phone are predetermined by the manufacturer to ensure optimal performance, compliance with national regulations (copyright...

Frequently topics on Community Hub

Mobile plan change without approval pt2

Discussion has been closed. Technical team still "investigating". Issue is still not fixed, since I didn't receive news for 4 days, and they didn't fi...

6
Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1
Can't buy a phone without adding a plan

Hi there,I'm looking to upgrade my phone. When logged in to my account, it shows some phones I might be interested in. I chose one, clicked next, and ...

15
I can't get anywhere with chat

I went to "Help - status of our service and then click on the chat button at the bottom right corner as it was explained to me and seen below. I clic...

7
21
Anyone else have issues with android?

I'm constantly having issues with my Samsung S8+ and Fizz's network feautres (connectivity, LTE, SMS, MMS). My wife and I both have Fizz. She uses an ...

2
6
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