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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
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Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
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Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
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Mobile

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First steps with my mobile plan

Useful tips to start off on the right foot.

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Manage my mobile plan

A bit of guidance to easily manage your plan, your...

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Emergency

Be prepared and ready for any situation.

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Most frequently asked questions

How does financing with Affirm work?

PayBright is now Affirm. If you have a payment plan with PayBright for a phone you bought with Fizz, no worries. While their name is changing, your...


What’s RCS messaging for Android phones?

What’s RCS? RCS stands for Rich Communication Services, a standard international protocol used in the telecommunications industry to improve SMS/MMS...


What are the instructions to pack and send my phone to Fizz?

Your return ID number and barcodes Once your online return request has been submitted, you’ll receive a confirmation email with your return ID number...


How do I prepare my phone for a return?

The steps to prepare your phone for a return are crucial to protect your privacy, but also to allow the technicians to easily access your phone to...


What do I need to know before returning my phone?

Any return request must be submitted online via your Fizz account under My phones/Manage my phone/Return my phone. The IMEI of the phone that is...


Frequently topics on Community Hub

Unable to view Overview, My plans, etc.

Hi. I'll preface this by saying I've had an account with Fizz for over 5 years. Most of the time I never have issues with their mobile data service (w...

9

Mobile plan change without approval pt2

Discussion has been closed. Technical team still "investigating". Issue is still not fixed, since I didn't receive news for 4 days, and they didn't fi...

6

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Pixel 4 a not certified for VoLTE on Fizz?

I see on a Fizz page that Pixel 4a (non 5G) is not VoLTE certified? Why? This phone can support VoLTE. I can even see that for Videotron, it is: http...

13

Error with the transaction History _shortcode.undefined ?

Hi, i'm trying to print out My mobile transaction History but I can't see the last 4 month. It give me a page with this: _shortcode.undefined ( my num...

5
9

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