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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
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FAQ Forum Support Status of our services

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Technical issues

Search in the Technical issues section

Most frequently asked questions

How do I set up my Wi-Fi modem?

Starter Kit The box contains the following items: The Wi-Fi modem (CODA-4680) A coaxial cable A power cord An ethernet cable The ethernet cable is...


My modem is connected with a cable, but my connection keeps cutting out. How do I fix this?

Restart your Wi-Fi modem Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it. Wait...


My Internet service is not working. What do I do?

Activate your modem If your Home Internet plan is brand-new, your modem must be activated to switch to the speed associated with your plan. How to...


My Wi-Fi network is not available in certain areas of my home. How do I fix it?

Make note of the various sources of attenuation of your Wi-Fi signal The waves in your Wi-Fi network may be attenuated by various obstacles and...


None of my devices can access the internet, via Wi-Fi or with a cable. How do I fix it?

Make sure your Fizz Home Internet plan has been activated To verify that your plan has been activated: Log into your account and go to My plans. Even...


Frequently topics on Community Hub

Mobile plan change without approval pt2

Discussion has been closed. Technical team still "investigating". Issue is still not fixed, since I didn't receive news for 4 days, and they didn't fi...

6

[No internet/Extremely slow internet speed]

Hi,For the last month, our home internet has been incredibly unstable. We will suddenly have no internet or can't even load a single page without minu...

5

Unable to change my plan?

Fizz sets Oct 15 as the deadline to change mobile plans, that's fair enough. But I've been trying to change my plan and I keep getting an error messag...

6
9

Report Services and Technical Issues to Fizz Team

Greetings Team & Community, Personally, I suggest it is best that we maintain a common thread until December 19th to report any service and techni...

8
26

A compiled list of my issues with Fizz. Where should I send them?

So, since joining Fizz. I've found a number of issues with the website and the system. The reception isn't bad. I don't notice much of a difference be...

4
29

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