My Wi-Fi network is not available in certain areas of my home. How do I fix it?

The waves in your Wi-Fi network may be attenuated by various obstacles and sources of interference, causing speed drops and partial or complete disconnections of your internet connection.

Sources of interference include:

• Nearby Wi-Fi networks
• Surveillance cameras
• Baby monitors
• Microwave ovens
• Etc.

Obstacles to Wi-Fi waves include:

• Construction materials (concrete, aluminum, etc.)
• Heated flooring
• Mirrors
• Windows
• Etc.

Recommendation: If you are unable to change your environment to limit sources of Wi-Fi signal attenuation, it would be better to use a network cable (RJ45).

A cable is included in the original box of your Fizz Wi-Fi modem.

1. Unplug the power cable on your Wi-Fi modem.
2. Make sure all the lights on the modem are off once you have unplugged it.
3. Wait ten (10) seconds.
4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.

Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button.

Your Fizz Wi-Fi modem uses by default the frequency band steering technology. When this function is disabled, the Wi-Fi modem will display two (2) frequency bands, 2.4 GHz and 5 GHz. 

The modification of this option is possible thanks to the mobile application Fizz Wi-Fi:
 

1. Choose: ''My Wi-Fi''
2. Select your Wi-Fi network
3. Select: ''Advanced Settings''
4. Band Steering ''On/Off''

 
The Fizz Wi-Fi app is available for free at various online stores (Apple Store and Google Play Store).

This change can also be applied through the Wi-Fi modem user interface:
 

1. Log in at: 192.168.0.1 from the web browser of any device.

2. Log in using the following information:

• Username: cusadmin
• Password: xxxxxxxx (Password you chose during initial setup)

 
3. Go to the next section to apply changes:

Wireless → General Settings → 5GHz → Band Steering (Disable)

If you do not remember the password you entered during setup, press and hold the "Reset" button behind the modem to reset your Wi-Fi modem back to its factory settings.

IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).

Using a small, sharp object, press the modem’s reset button for 10 seconds.

Once your modem has restarted, follow the same instructions you used when you initially installed it.

Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.

There are several types of devices that can be used to extend your Wi-Fi network.

These devices are available in all big box stores that sell electronic equipment.

Recommendation: Choose an extender that is compatible with your Wi-Fi modem’s two frequency bands (2.4GHz and 5GHz) and the Band Guidance feature.