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Our plans Moving Wi-Fi Technologies How it works?
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Technical issues

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Most frequently asked questions

My Wi-Fi network is slow. How do I make it faster?

The speed of a wireless connection can be affected by several factors. It is normal for the speed of a wireless connection to vary depending on, among...


My device cannot connect to Wi-Fi. How do I fix this?

Make sure your Fizz Home Internet plan has been activated To verify that your plan has been activated: > Log into your account and go to My plans...


How do I know if I can use my own phone with Fizz?

You can, of course, buy a phone on fizz.ca , but you can also use your own phone with Fizz. To do so, your phone must be: Compatible with the Fizz...


I’m outside my coverage zone and my mobile data isn't working. Why?

Note: If you are having difficulty making or receiving calls while you are travelling You will not be able to make calls while roaming outside your...


My phone is using an unusual or high amount of data. Why?

The amount of data your phone uses may vary depending on how you use it, which native installations are running on it, and which applications you have...


Frequently topics on Community Hub

Mobile plan change without approval pt2

Discussion has been closed. Technical team still "investigating". Issue is still not fixed, since I didn't receive news for 4 days, and they didn't fi...

6

"Technical issue with transferring your number" for more than 24 hours

Hi there. New around here. Want to switch my cell service to Fizz so yesterday morning I bought a card, created an account and am working to transfer ...

4
2

phone number transfer issue

Hi all, I am transferring my original phone number from other service provider to Fizz. I followed every step, and the first day I got an email saying...

4
1

Cannot make/receive calls, cannot send text messages. When will you fix this issue???

I have been having technical issues for 2 weeks now. Sometimes mobile service was working, sometimes not. My account is fine as for payment. Now I can...

2
15

Report Services and Technical Issues to Fizz Team

Greetings Team & Community, Personally, I suggest it is best that we maintain a common thread until December 19th to report any service and techni...

8
26

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