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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
Help
FAQ Forum Support Status of our services

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Mobile

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Getting started

Tips for getting your Fizz mobile plan up and running.
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Discover all the ways you can modify your Fizz mobile plan.
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Find quick solutions to urgent situations.

Most frequently asked questions

The unique philosophy of Fizz.

At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages (just think data rollover), but our modus...
Test Faq page 2

Note: If you are having difficulty making or receiving calls while you are travelling You will not be able to make calls while roaming outside your...
Some calls when in the U.S. do not work. Why?

If you are travelling to the United States, including Puerto Rico and the U.S. Virgin Islands, the ability to make calls will depend on the network...
How can I change the SIM card associated with my mobile plan?

The SIM card (subscriber identification module) is a chip with information that identifies you and connects your phone to the Fizz mobile network. If...
Why is VoLTE important?

You’re already using our LTE network when you use data with your mobile plan. The 3G network used for calls on the other hand is set to disappear in...

Frequently topics on Community Hub

Pending discount for your mobile plan

Hi I have this message on my page ''My plans'' Your 60% discount, good for 24 months, will be automatically applied when you activate your SIM. Si...

2
Unable to view Overview, My plans, etc.

Hi. I'll preface this by saying I've had an account with Fizz for over 5 years. Most of the time I never have issues with their mobile data service (w...

9
Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1
Upgrade Slots Gone?

I am Level 2 with a mobile plan but last month my upgrade slots disappeared. It still shows me that I have upgrades available to be added (500mb and 2...

4
Mobile plans - updated rates as of January 15 2021

Hello!Since there have been changes, here are the updated list of prices by component of mobile plans.Please note: Existing customers are not affected...

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