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Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
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Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
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FAQ Forum Support Status of our services

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Most frequently asked questions

I would like to change my Fizz Home Internet plan. How do I do this?

Things change — we get it. Need faster Internet? Need to slow things down? You can change your plan directly in your account on Fizz.ca. Changes will...


My Wi-Fi network is not available in certain areas of my home. How do I fix it?

Make note of the various sources of attenuation of your Wi-Fi signal The waves in your Wi-Fi network may be attenuated by various obstacles and...


How do I configure my device on the Wi-Fi network?

Make sure that the Wi-Fi feature on your device is activated Your device may have a software and / or physical Wi-Fi switch. The location of the...


None of my devices can access the internet, via Wi-Fi or with a cable. How do I fix it?

Make sure your Fizz Home Internet plan has been activated To verify that your plan has been activated: Log into your account and go to My plans. Even...


How can I put my plan on pause?

Going on vacation, moving or simply taking a break? For now, it is unfortunately impossible to put a Fizz plan (Internet and/mobile) on pause. The...


Frequently topics on Community Hub

How do I contact Fizz support?

I have tried on multiple devices (phone, laptop, desktop) on multiple browsers (firefox, chrome, edge) in incognito and also not in incognito, with a ...

5
1

Internet down for almost two hours now.

I have been without internet for almost 2 hours now… I tried chatting with an agent but the chat icon does nothing when I go to contact customer suppo...

10
1

Random internet pages

Hello. Got a problem since the last update, yesterday morning, it wasnt doing that since then.Internet pages begin to open randomly, whenever they wan...

2

Status page - Fizz Home Internet

Today, internet was down for about 1 hour in my area (It is the third time in about 3 months... but that's another issue)The support team is unhelpful...

2

Why is my internet not working ?

I bought 2 extra gigs of data and the internet is not working. Takes forever to load pages and sometimes says page is not available. Can't even watch ...

2
14

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