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Internet
Our plans Moving Wi-Fi Technologies How it works?
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Most frequently asked questions

What can I do if Fizz Home Internet is not available at my service address?

We’re sorry to say: Fizz Home Internet is not yet available everywhere. It’s currently available to many residential addresses in Quebec and Ontario...


What is my service address?

Your service address is the address where your Home Internet service will be installed. In other words, it’s the location where you will be connecting...


My Wi-Fi network is slow. How do I make it faster?

The speed of a wireless connection can be affected by several factors. It is normal for the speed of a wireless connection to vary depending on, among...


Some (but not all) of my devices cannot connect to Wi-Fi. How do I fix this?

Make sure Wi-Fi is activated on your device Your device may have a hardware or software Wi-Fi switch. The placement of the software switch can vary...


My device cannot connect to Wi-Fi. How do I fix this?

Make sure your Fizz Home Internet plan has been activated To verify that your plan has been activated: > Log into your account and go to My plans...


Frequently topics on Community Hub

Software bug in purchasing add-ons

A software bug happens whenever I try to purchase any kind of add-ons like minutes, messages, or international calls. The impact of that bug is that w...

10

Status page - Fizz Home Internet

Today, internet was down for about 1 hour in my area (It is the third time in about 3 months... but that's another issue)The support team is unhelpful...

2

Is the fizz status page being maintained/updated?

I've had intermittent internet connectivity issues for two days in a row. I finally contacted the support via Fizz Facebook page confirming that there...

3
16

Daily loss of internet? follow-up

Every day since 3-4 days, during the afternoon or evening, I am losing internet. I am using the Fizz modem as gateway, wifi is disabled on the modem, ...

6
19

Internet résidentiel ?

L'internet résidentiel est vraiment lente et bloque tout le temps au point ou je peut pas ouvrir une page simple et cela depuis 3 jours.C quoi la solu...

1
4

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