Skip to main content
Select your region
Quebec
Alberta
British Columbia
Manitoba
Ontario
Quebec
English
English
French

Main navigation

Mobile
Our plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Internet
Our plans Moving Wi-Fi Technologies How it works
TV
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
Help
FAQ Forum Support Status of our services
QC | EN
  • EN
  • FR

Mobile Menu

Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
Help
FAQ Forum Support Status of our services

Breadcrumb

  1. Solutions
  2. Home

Internet

Search in the Internet section

Most frequently asked questions

How do I subscribe to Fizz Home Internet?

Subscribing to Fizz Home Internet is a breeze, but here are a few pointers. Your home address Whether it’s your house, cottage or apartment, we need...


Browsing the internet is very slow on my mobile phone. How do I fix it ?

Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the Fizz network, you can connect via our...


My Internet service is really slow. What do I do?

Activate your modem If your Home Internet plan is brand-new, your modem must be activated to switch to the speed associated with your plan. How to...


Frequently topics on Community Hub

Cannot add TV plan

Hello, I recently got the basic Internet plan (30Mb/s). I now want to add a TV Plan. I click TV Plans, select the Basic TV plan (7$ per month), click...

2

Wanted: Participants for a test.

Hello everyone,  You know us, we have ideas coming out of our ears, and we’re looking for six (6) participants to test a new page in your Fizz.ca acco...

51
1

Error with the transaction History _shortcode.undefined ?

Hi, i'm trying to print out My mobile transaction History but I can't see the last 4 month. It give me a page with this: _shortcode.undefined ( my num...

5
9

Is the fizz status page being maintained/updated?

I've had intermittent internet connectivity issues for two days in a row. I finally contacted the support via Fizz Facebook page confirming that there...

3
16

Daily loss of internet? follow-up

Every day since 3-4 days, during the afternoon or evening, I am losing internet. I am using the Fizz modem as gateway, wifi is disabled on the modem, ...

6
19

Show more discussions

Footer main navigation

Mobile
  • Create your plan
  • Coverage
  • How it works
  • Add-ons
  • Travel
  • Activate my SIM
  • Points of sale
Internet
  • Our plans
  • Moving
  • Wi-Fi Technologies
  • Move with Fizz
  • How it works
Phones
  • Shop
  • Why buy with Fizz?
  • How it works
  • Preloved phones
  • Financing with Affirm
Why Fizz?
  • Switch to Fizz
  • Invite friends
  • Rollover
  • Gifting
  • Our community
  • Our philosophy
  • Social engagement
Help
  • FAQ
  • Forum
  • Support
  • Status of our services
  • Terms & Conditions
  • Privacy
  • My Rewards
  • Wireless Code
  • Accessibility
  • Internet Code
fizz-white
© Fizz 2025
  • EN
  • FR

OpenID Connect login