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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
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Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
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Home internet

Search in the Home internet section
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Getting started

Tips for getting your Fizz Home Internet up and running.

Manage

Discover all the ways you can modify your Fizz Home Internet plan.

Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

Some (but not all) of my devices cannot connect to Wi-Fi. How do I fix this?

Make sure Wi-Fi is activated on your device Your device may have a hardware or software Wi-Fi switch. The placement of the software switch can vary...


My device cannot connect to Wi-Fi. How do I fix this?

Make sure your Fizz Home Internet plan has been activated To verify that your plan has been activated: > Log into your account and go to My plans...


How do I subscribe to Fizz Home Internet?

Subscribing to Fizz Home Internet is a breeze, but here are a few pointers. Your home address Whether it’s your house, cottage or apartment, we need...


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Frequently topics on Community Hub

Options for Intermittent internet

We have been with Fizz for a long time, but in the last 2 years we have had very poor service. My last interaction with support was very unproductive....

8

Cannot add TV plan

Hello, I recently got the basic Internet plan (30Mb/s). I now want to add a TV Plan. I click TV Plans, select the Basic TV plan (7$ per month), click...

2

Is 6 days without home internet (and counting) the norm with Fizz when internet stops working?

It took 4 days to get an appointment 2 days after, and on the appointment, the technician doesn't show up.Is this the standard customer/technical serv...

9

Status page - Fizz Home Internet

Today, internet was down for about 1 hour in my area (It is the third time in about 3 months... but that's another issue)The support team is unhelpful...

2

How do I disconnect internet home plan? I need a disconnect number REQ starting with 6

I left the apartment, I need a disconnect number REQ starting with 6how can I call FIZZ????

6
15

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