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Home internet

Search in the Home internet section
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Getting started

Tips for getting your Fizz Home Internet up and running.
Manage

Discover all the ways you can modify your Fizz Home Internet plan.
Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

How can I recover my Wi-Fi password?

With the Fizz Wi-Fi app and another device If you used the Fizz Wi-Fi app with another device, you’ll be able to share your password from that device...
Internet Traffic Management Policy

Any access of 100 Mbps or more is subject to the traffic management policy. Last update: MARCH 2023 Does Fizz apply Internet traffic management...
What box size should I use to return my Fizz Wi-Fi modem?

Make sure to use the proper box to send back your Fizz Wi-Fi modem, and pack it properly. More specifically: The box must respect the guidelines set...
What are the Wi-Fi technologies used at Fizz?

What type of equipment does Fizz use? Fizz uses an all-in-one Wi-Fi modem that includes a Wi-Fi router. This device ensures an exceptional online...
How can I use my own Wi-Fi router with Fizz?

Disable the Wi-Fi feature of the Fizz Wi-Fi modem In bridge mode, the two (2) Wi-Fi radios built into your Fizz Wi-Fi modem will be deactivated, thus...

Frequently topics on Community Hub

Options for Intermittent internet

We have been with Fizz for a long time, but in the last 2 years we have had very poor service. My last interaction with support was very unproductive....

8
Cannot add TV plan

Hello, I recently got the basic Internet plan (30Mb/s). I now want to add a TV Plan. I click TV Plans, select the Basic TV plan (7$ per month), click...

2
Fizz issue, left without internet for a week (ongoing) and working from home.

Hello, I'll explain my experience here to warn new users about the terrible service from Fizz for my internet issue. A week ago, I asked Fizz support ...

2
1
1 week without home internet and still waiting for the technician to reschedule an appointment.

This all started 6 days ago when the an orange ring appeared on the fizz modem. It wouldn't emit any wifi network anymore. I tried unplugging the powe...

1
Status page - Fizz Home Internet

Today, internet was down for about 1 hour in my area (It is the third time in about 3 months... but that's another issue)The support team is unhelpful...

2
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