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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
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Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
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Most frequently asked questions

How do I know if I have a Rollover?

To find out if you have a Rollover: Go to My Plans in your Fizz account. Under the plan you wish to view (if you have more than one) click on Usage...


How do I remove a user from my plan?

It’s easy to remove a user from your plan. Once removed, this user will no longer have access to your plan. On your end, your payments for this plan...


How do I add a user to a plan?

When you add a plan to your account, one of these plans may not be used by you — it may be used by your child, your spouse, etc. You will be able to...


How do I add a plan to my account?

Yes, Fizz allows you to add and manage multiple plans on your account. This is ideal if you want to pay for multiple plans for friends or family, or...


When I add a user to my plan, what permissions can I adjust?

Because you have payment responsibility for users on your plan, it’s important to adjust the various permissions that will affect your monthly payment...


Frequently topics on Community Hub

RCS for iPhone Users?

So Apple added RCS support in iOS 18 almost a year ago, but I and many other people with iPhones still don’t have access. I don't get what's the hold ...

6

Better to add a user or create a new account?

I referred my wife and added an account for her. What are the pros and cons of doing that versus adding a user, which I was not aware of until now (re...

5

Does Fizz Automatically Close a Users Discussions?

I asked a question a while ago, and came back to see the discussion was already closed before I had a chance to respond or interact with it. Does Fiz...

7

Managing an end user and applying perks

I have had a Fizz monthly plan for many years. I manage the plan and my wife is the end user. We have separate Fizz accounts, but only 1 plan, and 1 s...

11

Quebec user - Can't recharge my wallet + Add-on 60 mins usage question

Hi everyone, I'm a new Fizz user from Quebec and I have two questions I hope someone can help with: I tried to top up my wallet from my Fizz account...

6

Show more discussions

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