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Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
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Technical issues

Search in the Technical issues section

Most frequently asked questions

How can I access and use my voicemail?

Visual messaging now available at Fizz. Available for IOS and Android phones, Visual Messaging is included for free with the Voicemail option in your...


I’m travelling outside my coverage area. What are my options?

You can choose to get a block of data known as a Travel Add-on or pay as you go your data usage and your text messages (by the way, incoming texts are...


What if I’m unable to transfer my phone number?

If we’re unable to transfer your old phone number (and you are still subscribed to your previous mobile provider) your subscription with this provider...


How do I activate my SIM card and create my mobile plan?

Activating my SIM card If you don’t have a SIM card, getting one is really simple. - If you’re buying a phone on fizz.ca, you can add one to your...


My Internet service is really slow. What do I do?

Activate your modem If your Home Internet plan is brand-new, your modem must be activated to switch to the speed associated with your plan. How to...


Frequently topics on Community Hub

Fizz TV – Missing Channels and No Real Updates (Ticket #349010)

I subscribed to Fizz TV with the 25 base channels + 5 selected channels, but I’m only receiving 14 channels total. It’s been over a week and the issue...

2

Mobile plan change without approval pt2

Discussion has been closed. Technical team still "investigating". Issue is still not fixed, since I didn't receive news for 4 days, and they didn't fi...

6

[No internet/Extremely slow internet speed]

Hi,For the last month, our home internet has been incredibly unstable. We will suddenly have no internet or can't even load a single page without minu...

5

How to escalate a technical situation with Fizz ?

Not to get into all the details but my line is being inactive for the past 5 days and there seems to be no solution in sight. il all transparency, lin...

2
1

Report Services and Technical Issues to Fizz Team

Greetings Team & Community, Personally, I suggest it is best that we maintain a common thread until December 19th to report any service and techni...

8
26

Show more discussions

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