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Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
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Our plans Moving Wi-Fi Technologies How it works?
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Technical issues

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Most frequently asked questions

How do I set up call forwarding?

Call forwarding allows you to forward your calls to another phone number of your choice. It’s useful when you’re on the move, or when you wish to be...


How do I make a conference call?

Conference calls enable you to talk with several people at the same time, regardless of where they are. Up to six people can participate in a...


I can’t send or receive text messages (SMS). Why?

IMPORTANT: Text messaging service (SMS) can take between one (1) and twenty-four (24) hours to be functional if your mobile line has just been...


I can’t make any calls on my phone. Why?

If you’re having difficulty receiving phone calls (but can make calls) see: My phone isn’t receiving any calls. How do I fix it? Make sure you are in...


I can’t receive any calls on my phone. Why?

IMPORTANT: If your phone line has been active on the Fizz network for less than 48 hours, see: Transferring your phone line If you’re having...


Frequently topics on Community Hub

Mobile plan change without approval pt2

Discussion has been closed. Technical team still "investigating". Issue is still not fixed, since I didn't receive news for 4 days, and they didn't fi...

6

New plan doesn't show?

Hiya: changed my plan to 20gb (beginning of September, for October), and when it was time for the plan to change, it didn't show the 20Gb at all. I c...

2

[No internet/Extremely slow internet speed]

Hi,For the last month, our home internet has been incredibly unstable. We will suddenly have no internet or can't even load a single page without minu...

5

Technical issue - ticket got 4 weeks without solution

Is there any estimation how long does technical issues take to be solved? I got one since Aug 9th in progress, and it is such simple issue, FIZZ charg...

5

Report Services and Technical Issues to Fizz Team

Greetings Team & Community, Personally, I suggest it is best that we maintain a common thread until December 19th to report any service and techni...

8
26

Show more discussions

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