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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
Help
FAQ Forum Support Status of our services

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SIM

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Most frequently asked questions

When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...


How can I change the SIM card associated with my mobile plan?

The SIM card (subscriber identification module) is a chip with information that identifies you and connects your phone to the Fizz mobile network. If...


Your phone does not recognize the SIM card

Is your SIM card damaged? Look to see whether the SIM card is scratched or cracked. Check whether it works when you pop it in another phone. If the...


I can’t make any calls on my phone. Why?

If you’re having difficulty receiving phone calls (but can make calls) see: My phone isn’t receiving any calls. How do I fix it? Make sure you are in...


How do I reactivate my Fizz mobile or Internet plan?

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? For a mobile plan Log in to your Fizz account...


Frequently topics on Community Hub

Dual Sim, Fizz is ESim

I just Subscribed With Fizz with a ESim, but only for Data use only, no call and text. I am using my other service provider for call and text. I have ...

3

Can I transfer my current regular SIM card to eSIM card? Any guidance welcome!

Hello Fizz family, I saw Fizz provide eSIM card service now. So I wonder how to transfer to my regular SIM card to eSIM card on my iPhone. Any commen...

3

Have long standing sim need new esim!

Hiya- I have had this new home my American father gave me since Christmas. How long until I can get an eSim on my long standing number without porti...

6

Error when transfer from esim to sim card

On March 4th, I tried to transfer my service from Telus to Fizz using an eSIM. I installed the eSIM and initiated the transfer, but I got no service. ...

2
0

Lost SIM, can I get an eSIM?

Is it possible? The only option I see is "change my sim" and only physical sim.

2

Show more discussions

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