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Internet
Our plans Moving Wi-Fi Technologies How it works?
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Payments

Search in the Payments section

Most frequently asked questions

How does financing with Affirm work?

PayBright is now Affirm. If you have a payment plan with PayBright for a phone you bought with Fizz, no worries. While their name is changing, your...


How do I use pay as you go?

Pay as you go tarifs depends on whether you’ll be using it for usage inside or outside your coverage zone. Inside your coverage zone To use pay as you...


Where can I see a list of my Wallet transactions?

Every transaction that happens with your Wallet — funds transfer, purchases, Top-Ups, Pay As You Go — is tracked in your Wallet History. To view your...


What is my Wallet and how do I use it?

Your Wallet is where you deposit and store money to cover Pay As You Go minutes, texts, minutes for international calls and roaming. Simply use your...


I’m at risk of depleting my monthly plan. What can I do?

Reading your Usage Meter When you log into your account, the first thing you will see is a Usage Meter, which tells you how quickly you are using up...


Frequently topics on Community Hub

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

SIM card activation issue

I bought a new SIM card from Couchtard this afternoon around 4pm, 15$ plus taxes, but the activate code on the back didn't work? I logged into my acco...

3

Refund time?

Hello, I just unsubscribed from my previous prepaid plan, I can see a refund on the transaction history page. However, I haven't received it on my ...

2

New features I would like to see in 2021

What new features you would like to have, hoping that Fizz can be inspired by our requestsMe I hope Fizz would bring theseFor mobile- Wifi calls- Visu...

14
23

Service disconnected even though my payement information is up to date and funds are availlable?

Yesterday I received a text and an email saying my payement had failed and that I had till 10PM to update the billing info. I updated the info and mad...

4
20

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