Payments

Most frequently asked questions

I want to know when my usage will switch to Pay As You Go. How do I know when my plan is running out?

You will always receive a notification and a text message when your plan is depleted. Need some advance warning? Opt in for email or text alerts to...

How do I add funds to my Fizz Wallet?

To add funds to your Wallet: Go to My Plans in your Fizz account. If you have more than one plan, scroll to the plan you want to add money to. Click...

Frequently topics on Community Hub

referral bonus unlock date

@Whizz Can you please clarify when the referral bonus is now unlocked. The FAQ now lists 3rd payment while my referral page in my accounts states 2 mo...

7

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Tons of problems.

Hey guys, whats up? I'm having tons of issues with fizz, and I'm barely 2 weeks with you guys. First, my wife's iPhone cant send SMS. I went through t...

6

Can Not update my Credit Card

I need to update my credit card cause it will expire soon.To update my credit card in Fizz, I go here:My Settings -> Payment methods -> Add a ne...

1

"Payment failed" but my credit card is fine. Please help. Urgent.

I received a text and email message "Payment failed" for Internet service. I know that my credit card is not the problem, cause my pre-authorized paym...

2

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