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Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
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Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
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Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
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Most frequently asked questions

When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...


Where can I see my Fizz order history?

Your Fizz Order history lists every piece of hardware you have bought on the Fizz website, for example: SIM cards or modems. You will be able to see...


Where can I see my Fizz transactions and orders

Where you go in your account to view transactions depends on the type of transaction you wish to see: Order history View orders that were placed for...


Why do I need a SIM card?

Your SIM card is what identifies you and connects your phone (whether you buy one on fizz.ca or bring your own) to the mighty fine Fizz mobile network...


Frequently topics on Community Hub

Ordered phone was never delivered

Hi, I ordered a new phone and received a order number and was able to access the order history for a few days. However, I never received a confirmatio...

3

Still No SIM After 2 Orders

I ordered a SIM card twice. The first one never arrived. I contacted support last week, and they let me order a second one for free, but it’s been ano...

1

Phone order not received

Hello, I placed an order for an iPhone 15 for the anniversary but I did not receive it the tracking number indicates that it has been delivered. But h...

1
1

Have you received my oder to order my Sim Card, wich i paid $15

Vernet Dorcine

2

Got an older S7 and just ordered a S21 ultra but not simmcard..

I hope i ordered correctly. I plan on taking my current simm card on this phone, a galaxy s7 and put it on my new s21 ultra i ordered with fizz. I am ...

4

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