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Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
Help
FAQ Forum Support Status of our services

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Network

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Most frequently asked questions

How can I manage the devices allowed on my Wi-Fi network ?

With the Wi-Fi modem and the Fizz Wi-Fi app, you have a dynamic duo that puts you in control of your Wi-Fi network. A quick peek is all you need to...


Status of our services

Our services are all fully functional. If you encounter any issue, discover the tools that are available to help you


My device cannot connect to Wi-Fi. How do I fix this?

Make sure your Fizz Home Internet plan has been activated To verify that your plan has been activated: > Log into your account and go to My plans...


Subscription area versus coverage area

See our dynamic coverage map What is the difference between my coverage area and subscription area? Your coverage area is where you can use your Fizz...


Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are...


Frequently topics on Community Hub

3G Network Withdrawal: The day has come.

It’s official, it’s starting. For months, we’ve been preparing for this important transition. We’ve sent emails, texts, and answered your questions t...

52
1

Fizz network latency

I've recently had disconnection issues, which thankfully was resolved by a tech visiting and replacing the coax from the pole to the box outside. Conn...

3

Modem not getting network, I restarted and even reset it but not getting network still in Montreal

My modem is not getting network I have restarted it many time even reset it but still not getting network in Montreal centre ville area. Can somebody ...

6

Buying phone elsewhere to use on Fizz network

I have grown dissatisfied with the phone I bought from Fizz (good phone, but I need more performance). I found a good deal on a more powerful, network...

6

mobile network /network operators/ scan neworks, n nothing. get registered on netwok, not working

please help me, i follow step but still doesn't work

3

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