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Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
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FAQ Forum Support Status of our services

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Network

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Most frequently asked questions

The mobile network is weak or inaccessible in some locations. Why?

Is the coverage adequate? Make sure you are in a zone that has adequate coverage. See our network coverage map The Fizz mobile network, like the vast...


I can’t receive any calls on my phone. Why?

IMPORTANT: If your phone line has been active on the Fizz network for less than 48 hours, see: Transferring your phone line If you’re having...


Having trouble working from home (VPN or not)?

Make sure your Internet access works properly Without connecting to your VPN, test your access to Internet. Test with other devices as well. Restart...


Frequently topics on Community Hub

5Ghz network not working / does not appear

Hi, I had band steering enabled and the 5Ghz was not working. All my devices speed were around 5mbps even at a distance of 1 foot of the router. I tri...

12

Iphone 7 - Supported or Not?

Can I use an iphone 7 with fizz in Alberta at the current time? I am confused about this point because: (1) I see posts from people in the fizz forums...

5

List of the available channels

Hello Fizzers!Soon, a page listing the channels will be available on the Fizz website, but it's currently unavailable due to the beta period. We under...

16
3

Status page - Fizz Home Internet

Today, internet was down for about 1 hour in my area (It is the third time in about 3 months... but that's another issue)The support team is unhelpful...

2

Correction and suggestions for Network Status Page?

Some suggestions for the network status page for Fizz?    1) Correction: As 2FA is not currently working, I would suggest a more suitable wording than...

8
18

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