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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
Help
FAQ Forum Support Status of our services

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Most frequently asked questions

What is an Add-On and how do I buy one?

An Add-On is additional data, minutes, text or minutes for international calls that you can add onto your current monthly plan. An Add-on must be used...


How do I manage my contacts?

What is my Contacts list? Your Contacts is a list you create that contains all the Fizz members with whom you want to stay in contact. It may contain...


What kind of mobile plans do you offer?

With Fizz, you create your own plan based on what you need. Our Plan Wizard allows you to adjust the amount of data, minutes, texts and coverage based...


How to close a deceased customer’s account

To close an account following the death of a Fizz member contact our Customer Service team: simply click on the chat bubble located in the lower right...


Frequently topics on Community Hub

Can I setup Fizz as a 'Payee' in my bank account? What info is needed?

I'm trying to pay my internet bill right now but the website is under maintenance. How else can I pay my bill? My bank doesn't recognize "Fizz" as a p...

2

No "adjust plan" link in the manage my account page

Hello,There is still 7 days left in my cycle and I want to adjust my plan but the link does not appear when I go on the manage my account page. How ca...

2

Can't load my phones page on account

When logged in, I am unable to access the "Phones" tab in my account. It's the same issue across browsers and devices. This issue has been going on si...

1

Link to my account doesn't work - page broken - can't update my payment method

Hello, as mentioned in the question box, when I click on my account, it sends me to a broken page. I tried on Explorer, Chrome, without AdBlocker, sti...

3

How to split my 2 numbers from 1 account into 2 different accounts?

I have 2 numbers under 1 account.How we can split these 2 numbers into 2 different accounts?Only way i see is to buy another sim card and re-register ...

3
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