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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
Help
FAQ Forum Support Status of our services

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Most frequently asked questions

How do I change my privacy settings inside the Fizz community?

Depending on your privacy settings inside the Fizz community, other members may (or may not) be able to search for you, add you as a contact, and gift...


Where can I see my Fizz order history?

Your Fizz Order history lists every piece of hardware you have bought on the Fizz website, for example: SIM cards or modems. You will be able to see...


Where can I see my Fizz transactions and orders

Where you go in your account to view transactions depends on the type of transaction you wish to see: Order history View orders that were placed for...


How do I link or unlink a social media account in my Fizz account?

By linking your social media accounts to Fizz, you can: Use your social media account to log into your Fizz account Share My Rewards updates and...


How do I change my account settings?

You can customize many different settings in your Fizz account, including: Personal information Contact details Payment information Communication...


Frequently topics on Community Hub

Can I setup Fizz as a 'Payee' in my bank account? What info is needed?

I'm trying to pay my internet bill right now but the website is under maintenance. How else can I pay my bill? My bank doesn't recognize "Fizz" as a p...

2

No "adjust plan" link in the manage my account page

Hello,There is still 7 days left in my cycle and I want to adjust my plan but the link does not appear when I go on the manage my account page. How ca...

2

Can't load my phones page on account

When logged in, I am unable to access the "Phones" tab in my account. It's the same issue across browsers and devices. This issue has been going on si...

1

Link to my account doesn't work - page broken - can't update my payment method

Hello, as mentioned in the question box, when I click on my account, it sends me to a broken page. I tried on Explorer, Chrome, without AdBlocker, sti...

3

How to split my 2 numbers from 1 account into 2 different accounts?

I have 2 numbers under 1 account.How we can split these 2 numbers into 2 different accounts?Only way i see is to buy another sim card and re-register ...

3
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