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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
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Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
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FAQ Forum Support Status of our services

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Most frequently asked questions

How do I manage my Fizz account?

When you login to your account, you will see a summary of your status to date. The top navigation on this screen enables you to view and manage...


I’m unable to log into my Fizz account. What do I do?

New Fizz account. If you’re new to Fizz and recently created your account, the confirmation of your email address is key. This step must be completed...


How do I change the language of the Fizz website?

You can switch the Fizz website from French to English using the FR (Français) / EN (English) button on the bottom of the page. If you're using your...


How do I view my Service agreement?

How to find your Services agreement: Go to My Plans in your Fizz account. If you have multiple plans on your account, you will see them all here...


How do I change my communications preferences?

Under My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via...


Frequently topics on Community Hub

I Cant access my Fizz account, after verified email .

yesterday after verified the email for fizz acount , i couldnt able to get to my account page , ![](https://us.v-cdn.net/6032561/uploads/editor/16/qcn...

1

Can I change my plan if my account is suspended?

I waited for the freeze period to end and didn't renew my current plan, thinking I could change when the payment cycle was over. Can I change the plan...

3

I just got a fizz plan and joined forum. Are my accounts now linked?

How can I be sure that my forum account and fizz account are linked so I can accumulate points properly?

5

My account was suspended as Fizz declined my payment and now I loss my number

I renewed the credit card linked to my Fizz account and tried to update my payment method, but Fizz declined my new card. I then tried another credit ...

7
1

Buy a phone on my account and use it on my wife's account ?

I have a 50$ rebate to buy a phone on my account. But I already have one and enjoy it. Can I still buy it on my account (clicking the box saying that ...

3

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