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Our plans Moving Wi-Fi Technologies How it works?
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Most frequently asked questions

What is included in my Fizz Home Internet plan?

In addition to a fast, easy and affordable Home Internet, every plan includes: Fizz Wi-Fi modem rental The Fizz Wi-Fi app, which includes: Scheduled...


How do I set up my Wi-Fi modem?

Starter Kit The box contains the following items: The Wi-Fi modem (CODA-4680) A coaxial cable A power cord An ethernet cable The ethernet cable is...


My modem is connected with a cable, but my connection keeps cutting out. How do I fix this?

Restart your Wi-Fi modem Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it. Wait...


How do I unsubscribe from Fizz Home Internet?

Before we say our farewells, let's check a few things so we make sure Fizz is working for you, and your wallet. Are your My Rewards upgrades activated...


My Internet service is not working. What do I do?

Activate your modem If your Home Internet plan is brand-new, your modem must be activated to switch to the speed associated with your plan. How to...


Frequently topics on Community Hub

Wanted: Participants for a test.

Hello everyone,  You know us, we have ideas coming out of our ears, and we’re looking for six (6) participants to test a new page in your Fizz.ca acco...

51
1

Internet down?

The status page says everthing works : https://fizz.ca/en/faq/status-services But my modem can't connect. I gave 1 light blue light and 1 dark blue li...

2

Refunding Issue

Hello, Thank you for your reply! I made a mistake on my previous plan (entered the wrong location of the internet installation), so I have to delet...

3

Status page - Fizz Home Internet

Today, internet was down for about 1 hour in my area (It is the third time in about 3 months... but that's another issue)The support team is unhelpful...

2

Is the fizz status page being maintained/updated?

I've had intermittent internet connectivity issues for two days in a row. I finally contacted the support via Fizz Facebook page confirming that there...

3
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