Home internet

Getting started

Tips for getting your Fizz Home Internet up and running.

Manage

Discover all the ways you can modify your Fizz Home Internet plan.

Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

Having trouble working from home (VPN or not)?

Make sure your Internet access works properly Without connecting to your VPN, test your access to Internet. Test with other devices as well. Restart...

Frequently topics on Community Hub

Cannot add TV plan

Hello, I recently got the basic Internet plan (30Mb/s). I now want to add a TV Plan. I click TV Plans, select the Basic TV plan (7$ per month), click...

2

Fizz issue, left without internet for a week (ongoing) and working from home.

Hello, I'll explain my experience here to warn new users about the terrible service from Fizz for my internet issue. A week ago, I asked Fizz support ...

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1

Can't look up address

I asked this a few days ago, and for some reason it was closed before it was answered correctly. I'm still having the issue. Here it is again:I wanted...

3

Status page - Fizz Home Internet

Today, internet was down for about 1 hour in my area (It is the third time in about 3 months... but that's another issue)The support team is unhelpful...

2

Daily cuts in home internet

Hi,For the past few weeks I had weekly 20min-1h cuts in my internet (I work from home so it's pretty bothersome). Fizz sent me some Videotron technici...

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