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Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
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FAQ Forum Support Status of our services

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Home Internet

Most frequently asked questions

What is my service address?

Your service address is the address where your Home Internet service will be installed. In other words, it’s the location where you will be connecting...


Some (but not all) of my devices cannot connect to Wi-Fi. How do I fix this?

Make sure Wi-Fi is activated on your device Your device may have a hardware or software Wi-Fi switch. The placement of the software switch can vary...


How do I subscribe to Fizz Home Internet?

Subscribing to Fizz Home Internet is a breeze, but here are a few pointers. Your home address Whether it’s your house, cottage or apartment, we need...


How do I know if I can use my own phone with Fizz?

You can, of course, buy a phone on fizz.ca , but you can also use your own phone with Fizz. To do so, your phone must be: Compatible with the Fizz...


Subscription area versus coverage area

See our dynamic coverage map What is the difference between my coverage area and subscription area? Your coverage area is where you can use your Fizz...


Frequently topics on Community Hub

incorrect password

Hello there, I just installed my modem and completed the first 4 steps, but at step 5 I was stuck since I put in the default key printed on the modem...

1

Reactivate plan

I deactivated my plan and now I am following the steps outlined because I wish to reactivate it. First I navigate to Solution Hub, then I click the re...

3

Software bug in purchasing add-ons

A software bug happens whenever I try to purchase any kind of add-ons like minutes, messages, or international calls. The impact of that bug is that w...

10

Your payment was declined

I chose the WIFI plan and went through all the step until the final payment page, then I got this error"Your payment was declined " ...

3

Why OCtranspo 560560 service doesn't work with Fizz SMS?

Anybody in Ottawa take bus and text to 560560 to get bus schedule? It works fine with Videotron or Rogers, but not with Fizz.Fizz should give communi...

6
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