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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
Help
FAQ Forum Support Status of our services

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First steps with my mobile plan

Search in the First steps with my mobile plan section

Most frequently asked questions

What kind of mobile plans do you offer?

With Fizz, you create your own plan based on what you need. Our Plan Wizard allows you to adjust the amount of data, minutes, texts and coverage based...


How do I create my mobile plan?

Depending on how you subscribed to Fizz, you either create your mobile plan at the start of the subscription process, or when you activate your SIM...


I've waited more than two hours and still can't use my plan. What's wrong?

If you are waiting to use your plan because you transferred your number to Fizz, there may be delays if we experience errors with transferring your...


How do I activate my SIM card and create my mobile plan?

Activating my SIM card If you don’t have a SIM card, getting one is really simple. - If you’re buying a phone on fizz.ca, you can add one to your...


How do I order a SIM card?

The SIM card (subscriber identification module) will connect your phone to the Fizz mobile network so you can use the mobile plan you create. Keep in...


Frequently topics on Community Hub

(Update) Still no internet although connected!

Hello, Thanks for answering and it beats me why my first post/discussion has been closed yesterday... Anyways, today's a new day and more bright outsi...

2

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Wanted: Participants for a test.

Hello everyone,  You know us, we have ideas coming out of our ears, and we’re looking for six (6) participants to test a new page in your Fizz.ca acco...

51
1

No mobile data, "sign in to networks" for over 20 days

I've been with Fizz for over two years, everything was going well, then I changed phone. Everything was going fine, but 48 hours after I lost access t...

7

I did not get a confirmation email, so I could not test the service. help?

I am a new member, I got my SIM card today and did the first steps. Everything seemed fine, the last page told me that after receiving a confirmation ...

3
4

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