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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
Help
FAQ Forum Support Status of our services

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First steps with my mobile plan

Search in the First steps with my mobile plan section

Most frequently asked questions

How do I subscribe to Fizz?

Before we tackle the how, let’s talk about the why. Fizz is a new kind of mobile company. You create your plan, your way — with all the bells and...


Why do I need a SIM card?

Your SIM card is what identifies you and connects your phone (whether you buy one on fizz.ca or bring your own) to the mighty fine Fizz mobile network...


How do I personalize my PIN?

Your 4-digit PIN (Personal Identification Number) protects you from unauthorized access to your SIM card. However, your SIM card PIN code is not...


Important information for mobile members who subscribed before April 12, 2019.

If you subscribed to Fizz mobile services before April 12, 2019, this means you joined us during our early days. If this is the case, these questions...


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Frequently topics on Community Hub

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Wanted: Participants for a test.

Hello everyone,  You know us, we have ideas coming out of our ears, and we’re looking for six (6) participants to test a new page in your Fizz.ca acco...

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1

Bug in the change of my mobile plan

There's some bugs today around my new plan and cycle :I changed data from 1 Go to 5 Go, I still have only 1 Go.I changed Texts unlimited to Texts 0, t...

2

iphone se can not get mobile data to work (help)

iphone 2016 se phone [First time trying mobile data on this particual iphone se, do not know if it works with other carriers]. My previous iphone 201...

3

I did not get a confirmation email, so I could not test the service. help?

I am a new member, I got my SIM card today and did the first steps. Everything seemed fine, the last page told me that after receiving a confirmation ...

3
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