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Most frequently asked questions

I’m moving. How do I change my address for my Home Internet service?

Moving your Home Internet plan is done directly from your account. Submit your request under My plans > Manage plan > Moving my service. Word of the...


What is my service address?

Your service address is the address where your Home Internet service will be installed. In other words, it’s the location where you will be connecting...


Frequently topics on Community Hub

WAN IP Address lost (0.0.0.0) – Frequent Disconnects

Hello, I'm experiencing a recurring issue where my modem-router (Hitron) frequently loses the WAN IP address, resulting in a complete loss of internet...

2
1

unable to change my email address? (proton domains)

Tried to change my email address via chat and they were unable to. it is XXXXXXX@protonmail.com (the also use @proton.me). Can we get those domains a...

1

Address is not listed for shipping address

I am trying to add a shipping address, but it is not coming up in the suggested drop down suggestions. How do I manually add a new shipping address?

3

Can I use upgrades from my internet line on one address to a second line at a different address?

Hello,I am looking to add a second internet line to my account. This line will be at a new address. I have accumulated upgrades on my current internet...

1

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