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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
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Wi-Fi

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Most frequently asked questions

How can I manage the devices allowed on my Wi-Fi network ?

With the Wi-Fi modem and the Fizz Wi-Fi app, you have a dynamic duo that puts you in control of your Wi-Fi network. A quick peek is all you need to...


What are the Fizz apps?

To manage your Fizz account. In fact, our website has been designed to allow you to manage your account online, even from your phone. So no need for...


How can I recover my Wi-Fi password?

With the Fizz Wi-Fi app and another device If you used the Fizz Wi-Fi app with another device, you’ll be able to share your password from that device...


None of my devices can access the internet, via Wi-Fi or with a cable. How do I fix it?

Make sure your Fizz Home Internet plan has been activated To verify that your plan has been activated: Log into your account and go to My plans. Even...


Having trouble working from home (VPN or not)?

Make sure your Internet access works properly Without connecting to your VPN, test your access to Internet. Test with other devices as well. Restart...


Frequently topics on Community Hub

Need extra data... Turns out I wasn't connected to home WiFi

NQZ91 please just need like a few GB to tie me over.... 😢 I didn't realize I didn't connect to the home WiFi until later and now I only have a few MB ...

1

Wifi keeps dropping

Everyday my wifi drops multiple times. I restart it, reset it, and even contacted fizz privately. The problem is persisting. I have the 200 Mbps plan,...

4

Wifi cuts off frequently when 5ghz and 2.4ghz are separated

I like to play games and I need maximum wifi for my games to perform well so I started using 5ghz by separating it to the 2.4ghz but since doing that ...

1

WiFi Calling and Texting when outside country

Really hoping WiFi Calling and Texting comes soon. USA Roaming is great, but when outside cellular or north america it would be great to have text ove...

4

Any possibility to upgrade Fizz's wifi5 router to WiFi6

I would like to know if I can exchange Fizz's old model wifi 5 router to new one with WiFi6 capacity. Or I have to buy my own router thank you ?...

6
1

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