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Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
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Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
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Transfer

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Most frequently asked questions

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

It is possible to transfer your phone number to your new Fizz plan, but first and foremost DO NOT CANCEL YOUR CURRENT CONTRACT. Only active numbers...


How do I identify my account number to transfer my number to Fizz?

If you are following the process of transferring your current phone number to Fizz, the table below outlines the account number formats used by...


The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


Is it possible to transfer my plan to another account?

The short answer, unfortunately, is no. As much for a mobile plan as for an Internet plan, our systems do not allow the transfer from one account to...


I’ve waited more than two hours and still can’t use my plan. What’s wrong?

If you are waiting to use your plan because you transferred your number to Fizz, there may be delays if we experience errors with transferring your...


Frequently topics on Community Hub

When can I transfer my existing fizz plan to eSIM?

I read that the transfer would be available, but when? I just take my new iPhone as a pad now.

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Transfer a number to a New account

I read several posts suggesting to have separate accounts in order to share data when needed. My situation is that both my phone number and my wife's...

5

Phone number transfer seemingly not progressing

Hello all, I have opened a mobile account and started activation on it. I requested to transfer my phone number from previous provider (Bell) and prov...

5

Retried Tranferring Phone Number - Need to Verify Again?

Hi Like the title says, I tried to transfer my old phone number when I got Fizz, but it didn't work. However, before I changed SIM cards, I got a tex...

4

Error when transfer from esim to sim card

On March 4th, I tried to transfer my service from Telus to Fizz using an eSIM. I installed the eSIM and initiated the transfer, but I got no service. ...

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