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Our plans Moving Wi-Fi Technologies How it works?
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Most frequently asked questions

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


Some calls when in the U.S. do not work. Why?

If you are travelling to the United States, including Puerto Rico and the U.S. Virgin Islands, the ability to make calls will depend on the network...


Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are...


I can’t send or receive text messages (SMS). Why?

IMPORTANT: Text messaging service (SMS) can take between one (1) and twenty-four (24) hours to be functional if your mobile line has just been...


How do I change my communications preferences?

Under My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via...


Frequently topics on Community Hub

texting to the US

If the plan I get is Ontario, is texting to/from the US included?

5
1

Travel add on issues - I can use data apps like Messenger but not text SMS

As the subject line says, I can use data apps like Messenger, Signal, Discord, and I can send and received email. I can receive text messages, but I c...

3

Fizz disables RCS for plans not including Text messages.

Why is RCS disabled for subscriptions that use wallet for texts? Is there an actual cost to it for carrier, or is it just an incentive to have a mont...

15

Can’t text or receive texts from people who are not using IMessage

Hello, I switched from Fido to Fizz. Everything is working well except the tai cannot text or receive text messages from people who are not using IMes...

3

Can't send texts while on Fizz Ext

I'm traveling and am currently on Fizz EXT. Some texts are coming in hours later. I am able to browse the Internet, can initiate calls but am unable t...

2
12

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