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Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
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Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
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Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
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Roaming

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Most frequently asked questions

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


Some calls when in the U.S. do not work. Why?

If you are travelling to the United States, including Puerto Rico and the U.S. Virgin Islands, the ability to make calls will depend on the network...


I’m outside my coverage zone and my mobile data isn’t working. Why?

Note: If you are having difficulty making or receiving calls while you are travelling You will not be able to make calls while roaming outside your...


I’m travelling outside my coverage area. What are my options?

You can choose to get a block of data known as a Travel Add-on or pay as you go your data usage and your text messages (by the way, incoming texts are...


Frequently topics on Community Hub

Roaming with Fizz

Good news. Despite having disappeared from the website, the pay-as-you-go roaming options still exist. Fizz sends them to you via email once the Fizz ...

8

Roaming

I am planning to travel to India for 2 months.Initially I will take an add on, and eventually will take a local sim. Can we roam for 2 months and keep...

2

Roaming to multiple countries on the same trip...how many add-ons do I need?

I'm very familiar with eSIMs and may well use them on this trip. But…Fizz travel add-ons cover the three countries I'll be visiting on this trip. The ...

6

data and roaming

Hi everyone I have a plan that is Canada/USA texting included. When we travel to the USA do I turn off my roaming or leave it on? I would like to us...

3
1

My phone is roaming

I'm currently not in Canada, and I've already turned off my Fizz SIM card. However, I suddenly received an email saying that my phone is roaming and a...

3

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