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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
Help
FAQ Forum Support Status of our services

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Most frequently asked questions

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


The unique philosophy of Fizz.

At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages (just think data rollover), but our modus...


Keeping your Fizz mobile costs down

Surprised? Don’t be.We’ve been fair and transparent with you since our launch, and we plan on keeping it that way. We want what’s best for you, and...


How do I reactivate my Fizz mobile or Internet plan?

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? For a mobile plan Log in to your Fizz account...


How do I make an international call when I am in my coverage area?

To make an international call, you have different options depending on your needs. Whatever option you choose for your international calls, know that...


Frequently topics on Community Hub

What are your plans/objectives for the summer?

Given the beautiful days and warmer temperatures (in Quebec at least), I started thinking about the summer. I will be in Europe next month but I'd lik...

12

Payment for suspended plan - Stuck on Loading Screen

Hey y'all! My phone plan went into suspended status but every time I try to click to make my payment I am brought to an endless loading screen. I have...

3

Will the 20 GB plan be available again?

When I signed up with fizz, there was a 20 GB plan for $1 more than the 10 GB plan. I was trying to keep my costs down so thought I'd try the 10 GB p...

12

Moving one of my phone numbers(plan) to another provider.

I have multiple plans for mobile on my Fizz account. I would like to port one of the numbers to another provider. Both plans have the same account num...

3

Fizz System Kept Failing to Process Plan Changes

I am extremely frustrated with your billing system. Your service advertises that users can change their plans at any time, yet my experience has been ...

2
1

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