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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
Help
FAQ Forum Support Status of our services

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Phone

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Most frequently asked questions

How do I know if I can use my own phone with Fizz?

You can, of course, buy a phone on fizz.ca , but you can also use your own phone with Fizz. To do so, your phone must be: Compatible with the Fizz...


What is an unlocked phone?

An unlocked phone is one that is not linked to any specific cellular network. For example, when you buy your phone from a mobile provider, you will...


How do I choose my phone number?

Choosing your phone number is the third step in getting your mobile plan up and running. Once you have your Fizz SIM card, enter fizz.ca/activate...


How do I find out if my phone is on the National Stolen Device Blacklist?

The Canadian Wireless Telecommunications Association (CWTA) has created a public site that allows you to search for your phone’s IMEI to find out if...


What do I do if my phone or SIM card is stolen?

To prevent identity theft or any fraudulent use, you must absolutely block your SIM card (access to your plan and phone number) and your phone. To do...


Frequently topics on Community Hub

5Ghz network not working / does not appear

Hi, I had band steering enabled and the 5Ghz was not working. All my devices speed were around 5mbps even at a distance of 1 foot of the router. I tri...

12

Unable to view Overview, My plans, etc.

Hi. I'll preface this by saying I've had an account with Fizz for over 5 years. Most of the time I never have issues with their mobile data service (w...

9

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Iphone 7 - Supported or Not?

Can I use an iphone 7 with fizz in Alberta at the current time? I am confused about this point because: (1) I see posts from people in the fizz forums...

5

Trying to purchase phone but constanly getting the error "Stay Tuned"

Its been over 1 month since I've been trying to purchase a phone through the Fizz website, I also chatted with a support agent roughly 2 weeks ago an...

2

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