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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
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FAQ Forum Support Status of our services

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Most frequently asked questions

How do I get a new phone number?

Getting a new number for your mobile plan is easily done via your Fizz account. Your plan must be active of course, and you’ll have a one-time fee to...


What if I’m unable to transfer my phone number?

If we’re unable to transfer your old phone number (and you are still subscribed to your previous mobile provider) your subscription with this provider...


Activation: How do I choose the last 4 digits of my phone number?

To choose the last 4 digits of your phone number (if they’re available): During the activation process, you’ll be presented with three option Select...


Activation: How do I choose a random phone number?

Skip to the next section to learn how to choose the last 4 digits of your number. To change your phone number to a random new number: During the...


How do I choose my phone number?

Choosing your phone number is the third step in getting your mobile plan up and running. Once you have your Fizz SIM card, enter fizz.ca/activate...


Frequently topics on Community Hub

Data usage report only contains "Destination number"

Hello, I'm trying to get my call history and the data contained in the Data usage report is great, but incomplete. All good for outgoing calls. For in...

3

Transfer a number to a New account

I read several posts suggesting to have separate accounts in order to share data when needed. My situation is that both my phone number and my wife's...

5

Moving one of my phone numbers(plan) to another provider.

I have multiple plans for mobile on my Fizz account. I would like to port one of the numbers to another provider. Both plans have the same account num...

3

cannot access voicemail, number not in service?

Trying to access my voicemail and I am getting the number is not in service? The number I have is 1-514-647-0999. Everythong was working a day ago, an...

5

Voicemail Number "Not In Service"?

i just got a voicemail this morning, and calling the number suddenly gives me the message that the number is not in service. i have voicemail on my pl...

11

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