Lost

Most frequently asked questions

How do I find out if my phone is on the National Stolen Device Blacklist?

The Canadian Wireless Telecommunications Association (CWTA) has created a public site that allows you to search for your phone’s IMEI to find out if...

What do I do if my phone or SIM card is stolen?

To prevent identity theft or any fraudulent use, you must absolutely block your SIM card (access to your plan and phone number) and your phone. To do...

Frequently topics on Community Hub

Still not getting most points

I haven't been getting most points and badges, Every time I comment within 5 minutes on new posts I only get 3 points. I Also don't receive any bonus ...

1

I lost my sim card. Can I get an e-sim instead?

The only option I see on my account is to order a new one for $15!

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Lost my phone - Impossible to activate new SIM

I lost my phone around 2 weeks ago. After hoping that it would turn up, I finally gave in and bought a new SIM card about a week ago. When I went to a...

1

Lost my VoiceMail & Call minutes

Suddenly after my last monthly payment. Receipt shows 'Voice Mail: Yes'. People calling me tell me there's no voice mail at my number anymore. They c...

1

What's most cost-effective if you don't call a lot?

I can't seem to see prices for add-ons or pay-as-you go rates before activating a SIM - am I missing a page where all this is detailed? I usually only...

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