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Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
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Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
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Purchasing a phone

Search in the Purchasing a phone section

Most frequently asked questions

How do the promotional rebates offered on some phones sold by Fizz work?

A promotional rebate is sometimes offered for a limited time on the suggested retail price of some phones offered on fizz.ca. If a promotional rebate...


What’s a Preloved phone?

A Preloved phone is not brand-new, but it’s a great alternative if you’re looking for a great phone but don’t want to pay full price. Preloved phones...


How does financing with Affirm work?

PayBright is now Affirm. If you have a payment plan with PayBright for a phone you bought with Fizz, no worries. While their name is changing, your...


What are the instructions to pack and send my phone to Fizz?

Your return ID number and barcodes Once your online return request has been submitted, you’ll receive a confirmation email with your return ID number...


How do I prepare my phone for a return?

The steps to prepare your phone for a return are crucial to protect your privacy, but also to allow the technicians to easily access your phone to...


Frequently topics on Community Hub

5Ghz network not working / does not appear

Hi, I had band steering enabled and the 5Ghz was not working. All my devices speed were around 5mbps even at a distance of 1 foot of the router. I tri...

12

Unable to view Overview, My plans, etc.

Hi. I'll preface this by saying I've had an account with Fizz for over 5 years. Most of the time I never have issues with their mobile data service (w...

9

Can't access user account page (zone.fizz.ca)

Step 1 : loginStep 2 click on account in top right (or I think even get auto redirected there)Step 3 : get this error message : 'This site can’t be re...

4

my chat boxes keep disappearing. how do i view previous chats?

two problems: 1. my chat boxes keep randomly disappearing, and by the time i get through the 10 captchas to log back in and get back to a page with a ...

3
14

buggy modem software?

Hi, I experience such issues with my modem (CODA). 1. The web interface constantly stops working (page 192.168.0.1 is not loaded). 2. Sometimes wi-fi ...

4
17

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