Customer

Most frequently asked questions

The concept of a mobile contract does not exist at Fizz. However, we do provide you with a Services agreement when you activate your plan. Every time...

Important information for mobile members who subscribed before April 12, 2019.

If you subscribed to Fizz mobile services before April 12, 2019, this means you joined us during our early days. If this is the case, these questions...

Frequently topics on Community Hub

New Customer - Caller ID has not displayed for any calls I've received

I am a new customer and none of the calls I've received since moving to Fizz have shown who is calling, just the number. It is impossible that every ...

4

Internet outage since July 4th and unclear customer support — need advice

Hello, I have been without home internet service since July 4th. Despite multiple contacts with customer support, I keep receiving the same vague resp...

2

What is the customer service number

Not receiving calls. iPhone updated. I need customer service number.

3

Not getting credit for months as a fizz customer.

DINOSAUR BADGE I received my badge for 1 month with fizz NOV 2024. Which means Oct 2024 I signed up. That would mean I should be at 8 months today. H...

8

Why are plans offered to new customers at 4GB cheaper for new customers?

Why are the new 4GB plans cheaper for new customers vs for those of us who’ve been with fizz for 5 years?!

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