Customer

Most frequently asked questions

The concept of a mobile contract does not exist at Fizz. However, we do provide you with a Services agreement when you activate your plan. Every time...

Important information for mobile members who subscribed before April 12, 2019.

If you subscribed to Fizz mobile services before April 12, 2019, this means you joined us during our early days. If this is the case, these questions...

Frequently topics on Community Hub

Can I have the be one of your customers?

I want to be one of your subscribers

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Different point count in customer zone and forum

I'm wondering about rewards points I have. When going into my forum profile, it reports that I have 1129 points. However, if I look at my customer det...

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I used to be a customer How do I unlock my cell from fizz

I used to be a customer How do I unlock my cell from fizz so I can give the phone to a friend who’s on a different carrier

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Enhance your experience with Fizz TV: Use our app to contact our customer service

To improve your experience with our Fizz TV service, we strongly recommend using the Fizz TV application to contact our customer service.This will all...

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Why are plans offered to new customers at 4GB cheaper for new customers?

Why are the new 4GB plans cheaper for new customers vs for those of us who’ve been with fizz for 5 years?!

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