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Most frequently asked questions

Resolving issues

Your feedback is important to us. Our main objective is to keep members like you happy with a service that’s as easy and efficient as possible. If an...


Frequently topics on Community Hub

Understanding VoLTE and its implications

VoLTE technology and the withdrawal of the 3G network are the talk of the town, and rightly so. It’s not a topic that’s easy to understand. Our VoLTE ...

74

Fizz refuses to share notice to consumers for alleged copyright infringment

I got the following email Nous avons reçu un avis concernant une ou des présumée(s) violation(s) des lois applicables au droit d’auteur (la « Loi ») ...

5

DO NOT BUY FROM FIZZ - IT IS A SCAM

My partner and I bought a phone through Fizz in December 2024. I tried multiple times to activate the phone and port over my new number, but Fizz's we...

2

Where can I find Fizz's Wireless Plans for persons with Disabilities? Is there a discount available?

The Canadian Radio-television and Telecommunications Commission (CRTC) has a regulatory policy that sets out that wireless service providers need to p...

2

Cause USA 3G networks shutdown soon.... is VoLTE Fizz coming soon ?

Read a few things about the US 3G networks shutdown this year Plan Ahead for Phase Out of 3G Cellular Networks and Service | Federal Communications ...

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